General Terms and Conditions of Use

Thank you for visiting shop.optical-academy.com and any other website or mobile application that we operate (each a "Site"). We are a leading online retail store and information Site for eyeglasses, contact lenses and related products and services. By accessing our Sites and/or by clicking the "I Agree" or "OK" button, you expressly acknowledge and agree that you are entering into a legal agreement with Optical Academy, a company organized under the laws of the State of New Jersey (together with its subsidiaries, affiliates, and/or related companies) (collectively, "we", "us" and/or "our"), and have understood and agree to comply with, and be legally bound by, these General Terms and Conditions of Use.

We reserve the right, at our discretion, to modify these Terms and Conditions at any time. Changes are effective upon posting; your continued use of the Site means acceptance of those changes.

Our Sites are not structured to attract children under the age of 13 years. If you are under 13, please do not visit or use the Site. If you are between 13 and 18 years of age, you must review these Terms and Conditions with your parent or guardian.

During your use of our Sites you may choose to or be required to create an account. You agree to provide accurate, complete, and current information, and to keep your password secure. You are solely responsible for activity in your Account. To delete your Account, email info@optical-academy.com.

We will use Account Information and any additional information we collect in accordance with our Privacy Policy.

Our Site enables you to view, access, link to, and use content from third parties that are not owned or controlled by us. We do not assume responsibility for the content, terms of use, privacy policies, actions, or practices of any third-party sources. Your interaction with any third-party source and your reliance on third-party content is at your sole discretion and risk.

Our Sites permit hosting, sharing, posting, and publishing of content provided by you and other users. You are solely responsible for your User Submissions. By submitting content, you grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use the submission in connection with our Sites.

You agree not to send, post, or transmit any submission that:

• Is unfair or deceptive under consumer protection laws;
• Infringes third-party intellectual property or privacy rights;
• Creates a risk to safety, health, or property;
• Impersonates another person;
• Promotes illegal activities, terrorism, or arms trafficking;
• Is defamatory, harassing, hateful, or otherwise unlawful;
• Constitutes unauthorized commercial communication;
• Contains personal information of third parties without consent.

Product purchases may be executed via PayPal or other third-party payment service providers. You agree to be bound by the relevant provider's terms. We are not responsible for the activities or conduct of any third-party payment provider.

All Content on our Sites — including text, articles, products, software, graphics, photos, sounds, videos, interactive features and trademarks — is our property or our licensors' property and may be protected by applicable copyright and other intellectual property laws. You may not copy, distribute, modify, reproduce, display or disclose Content without express prior written authorization, except for personal, non-commercial use.

We make every effort to display dimensions and colors accurately, but cannot guarantee your monitor's display of any color. We do not warrant that product descriptions are accurate, complete, or error-free. Your sole remedy for non-conforming products is to return them in accordance with our Return Policy below.

To the fullest extent permissible by law, we will not be liable for any direct, indirect, punitive, exemplary, special, consequential or incidental damages or losses of any kind, or for any loss of data, revenue, profits or reputation, arising under these Terms and Conditions or out of your use of, or inability to use, our Sites.

We reserve the right to monitor areas of our Sites electronically and may at our sole discretion use and/or disclose any data or communication of any kind. We may terminate or suspend your account and your access to all or part of our Sites without prior notice for any conduct we believe violates applicable law or harms another user or us.

These Terms are effective until terminated by either party with no prior written notice. If you no longer agree to these Terms, you must stop using our Sites.

Our Sites, services, and any content or data related thereto are provided on an "as is" and "as available" basis, without warranties of any kind either express or implied. We disclaim all warranties, including merchantability, title, fitness for a particular purpose, and non-infringement.

Any claim relating to our Site or services shall be governed by the internal laws of the State of Delaware. You irrevocably consent to the exclusive jurisdiction and venue of courts in the state of Delaware.

You agree to defend, indemnify and hold us, our affiliates and related parties harmless from any claims, damages, losses, and expenses (including attorney's fees) arising from (1) your use of our Sites, (2) your User Submissions, or (3) your violation of these Terms.

Any feedback you send us shall be deemed our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback.

Questions about these Terms? Contact us at:

• Email: info@optical-academy.com
• Phone: 800-530-2730
• Postal mail: Optical Academy, 1430 Main Ave, Clifton NJ 07011, USA

You represent and warrant that the prescription you submit is valid. If your prescription does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription. We may contact your eye care provider with any questions or verification needed.

You must be a minimum age of 18 to submit an order. For prescriptions for children between 13 and 18, it is the parent's or guardian's responsibility to ensure the prescription was filled accurately.

You are not permitted to combine coupons or coupon codes, nor add them retroactively to your order. Coupon codes cannot be applied to orders made using in-network insurance benefits.

Lack of information in orders may lead to delays. Orders that contain lens additions (coatings, tints), or progressive and bifocal lenses, may take longer to process.

Orders are usually shipped within 10 days from the date of confirmation of payment. Standard shipping can take up to approximately 14 business days from the date of shipment. We are not liable for carrier delays. International shipments may be subject to customs charges, which are your responsibility.

We will not refund or exchange products shipped to an inaccurate address as a result of missing details. Shipping claims must be submitted within 30 days from shipment.

If you find eyeglasses at a lower price (excluding shipping & handling) for an identical item from another authorized online retailer, we will beat that price by 10%. Claims must be made within 10 days of purchase. Excludes Premium frames, marketplaces, membership clubs, and closeouts. Full criteria apply.

For Premium frames, we will match the price of an identical item (including all lenses and coatings) from another authorized online retailer. Claims must be made within 3 calendar days of purchase.

If you find your contact lenses priced lower at an authorized online retailer, we'll match the price. Claims must be made within 7 days of purchase. Excludes UPP (Unilateral Pricing Policy) products and special promotions.

We do our best to make returns and exchanges as simple as possible. If you are not completely satisfied with your eyeglasses within the first 14 days after delivery (30 days for contact lenses), you are entitled to a refund, product exchange, or 100% store credit — no questions asked.

Eyeglasses must be returned in their unused, original condition and packaging, including all accessories. Contact lenses must be returned unopened in their original, merchantable condition.

A return shipping label is provided free of charge upon request for Continental U.S. addresses only. Refunds are processed via the same method of payment used to order. Please allow up to 30 days from when we receive the item for the credit to appear.

International returns: contact Customer Service first. Send to:

Optical Academy
1430 Main Ave
Clifton NJ 07011
(800) 530-9203

Important: All store credits and exchanges are non-refundable. Customer must ship items back within 6 business days of receiving the return label. Store credit is valid for 3 months. Returns are limited to 2 per item.

All frames have a 365-day manufacturer's warranty. If your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit toward another pair. Coverage does not include accidental damage from handling or normal wear and tear. A photo of the damage is required to activate the warranty.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Optical Academy. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See our Privacy Policy. Message HELP for help. Reply STOP to any message to opt out.

For questions regarding our Return Policy, email info@optical-academy.com or call (800) 530-9203 (24/7).